Splish Splash Pet Wash
Frequently asked questions
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  Why do I need to have my dog groomed every 4 – 6 weeks?
In order to maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home.

 How long does the grooming take?
The typical stay at the shop is 1 1/2 to 2 hours for small to medium sized dogs. 2-2 1/2 hours for larger breeds with heavier under coats, and for pet's receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home to you in a timely manner. Let's face it....the least amount of time they are away from you and their home the happier they are!

 What is your cancellation policy?
If you must cancel an appointment, please try to give us at least 24 hours notice. In some cases pets arriving more than 30 minutes late may need to be rescheduled. No Shows will be noted. After 2 No Shows, you will be required to pay for your grooming appointment in full prior to your next appointment with an additional $10 dollar charge. If these seem a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.

 Can I stay with my pet during the grooming?
No. Pets are calmer and better behaved for grooming when the owner is not present. When the owner is present the dog is so focused on the owner that it disrupts the grooming process. It simply is harder on the dog and the groomer. We need the dog’s full attention. We are using very sharp equipment around your pet's eyes and other "private parts" of the body. With the owner present the dog will not remain still enough for us to groom him safely.

 When is it best to have my puppy groomed for the first time?
We like to see new puppies in our shop as early as 8 weeks of age. It's never too early to get your dog accustomed to grooming. Your puppy's first visit will be short and simple. Probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet as to not stress the little pup out and to avoid "turning him off" to the grooming process.

 Does my dog need to be fully vaccinated?
We require that you dog have its rabies vaccination.  Please bring a copy of your pet’s vaccination records with you on your first visit. It is in the best interest for your dog, as well as all the other dogs that come to the shop.

 Why does it seem so expensive to have my dog groomed?
Top Ten Reasons Why It Costs More to Get Your Pet Groomed Than Your Own Hair Cut:
10. Your hairdresser doesn't wash and clean your rear end.
9. You don't go for eight weeks without washing or brushing your hair.
8. Your hairdresser doesn't have to give you a sanitary trim.
7. Your hairdresser doesn't have to clean your ears.
6. Your hairdresser doesn't have to remove the boogies from your eyes.
5. You sit still for your hairdresser.
4. Your haircut doesn't include a manicure or pedicure.
3. Your hairdresser only washes and cuts the hair on your head.
2. You don't bite or scratch your hairdresser.
1. The likelihood of you pooping on the hairdresser is pretty slim.

This list may be funny BUT it is TRUE!! Grooming a dog simply takes more time, patience AND COURAGE then cutting human hair!

 What determines the cost?
The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet's behavior. All pets are different. As hard as you try to describe your dog, his hair, his behavior and what you want done over the phone, without seeing your dog or meeting your dog, we can not give you an exact price over the phone. Only an approximation

 My dog is matted but I don't want him shaved. Why won't you brush him out?
Because it hurts. A LOT!  If the dog’s hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair anyway. Again, mostly we won't do it because it is not fair to the dog. It is not the dog’s fault that it ended up in this position and we will not torture any dog for the sake of a nice haircut! If the dog has a mat or two that is a different story. We will do our best to remove the mat or simply shave the one mat out and continue on with a nice hair cut.

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